Customer Service
At Ideal Floor, we strive to offer excellent service and clear communication. Whether you have questions about a product, your order, delivery, returns, or any other matter, our team is here to help you quickly and professionally.
Frequently Asked Questions (FAQ)
What is the delivery time of my order?
Standard delivery within the Netherlands takes 3–5 business days after order confirmation. Pallet or large-format shipments may take 5–7 business days. Once your order has been dispatched, you will receive a shipping confirmation and tracking information if applicable.
What are the shipping costs?
Shipping costs are displayed clearly during checkout before payment is completed. For detailed information, please see our Shipping & Delivery page.
Can I return my order?
Yes. Consumers have the right to return their order within 14 days of receipt, provided the products are unopened and in their original condition. Full return instructions can be found on our Return Policy & Right of Withdrawal page.
Contact Us
If your question is not answered in the FAQ, please feel free to contact us. We aim to respond within 24 hours on business days.
- Email: umut@idealflloor.nl
- Phone: +32 492 226 015 (available Mon–Fri, 09:00–17:00)
- Head Office: Smederijstraat 2, 4814 DB Breda, The Netherlands
Complaints
If you have a complaint about our products or services, we kindly ask you to inform us by email. Please include a clear description of the issue and your order number. Our customer service team will review your message and aim to resolve your complaint as quickly and fairly as possible.
Complaints can be submitted via: umut@idealflloor.nl